The availability of your applications is a critical element of your business. You want to know at all times and in advance the level of service quality and reliability of your systems.
Based on 20 years of experience, ilem provides a global overview and preventive monitoring of your infrastructure, technical capabilities and applications, hosted locally or in the Cloud.
Through powerful tools (Centréon, Dynatrace), ilem offers real-time monitoring 24/365.
Incident management, based on the ITIL standard, is powered by market-leading tools (ServiceNow, FootPrints, etc.), ensuring SLAs are met and offering transparency in terms of reporting and KPI’s, a source for analysis and continuous improvement.
ilem guides you in the choice and implementation of a complete solution for the monitoring of your operations.